Terms of use

These Terms of Use describe the conditions applicable to your access, use and shopping on the LOVE POLEWEAR website.

In addition to the Terms of Use, when using any service on the website (for example, an order or a customer review), you will be subject to the rules, guidelines, policies, terms and conditions applicable to those services, which are incorporated. in the Terms of Use for reference. We reserve the right to modify this website and the conditions of use at any time.

Access, navigation or other use of the website indicates acceptance of the Terms of Use. Please read this document carefully before proceeding.

 

User account

For security and protection, each customer is authorized to create only one account registered by default. For customers who attempt to create multiple accounts, LOVE POLEWEAR reserves the right to suspend accounts without further noticeDeclares and guarantees that he is at least 18 years old or that he is visiting the website under the supervision of a parent or tutor.

 

Whenever you use a password or identification, you will be authorized to access and use the website in a manner consistent with the Terms of Use. The user is solely responsible for protecting the security and confidentiality of the password and identity assigned to the user and the user will be solely responsible for anyone’s access and use of this website use the password and identification originally assigned to the user and the use of this website is effectively authorized by you, including, without limitation, all communications and transmissions and all the obligations deriving from such access or use. The user is obliged to immediately inform LOVE POLEWEAR of any unauthorized use of his password or identification or of any other breach or threat of violation of the security of this website.

 

Compliance with laws

LOVE POLEWEAR always respects the laws in force in the commercial field and we kindly remind users to do the same.

 

Access to website and licence

Hereby, LOVE POLEWEAR grants you a limited, revocable, non-transferable and non-exclusive license to access and use the website and all content on it, displaying it on your internet browser only for the purpose of purchasing personal items sold on the website and not for any commercial use or for any use by third parties, except in cases where explicitly permitted by LOVE POLEWEAR in advance. Any violation of the Terms of Use or any applicable law will result in the immediate revocation of the license granted in this paragraph.

 

Copyright, trademarks and patents

All texts, graphics, photographs or other images, button icons, sound clips, logos, slogans, trade names or word software and other content on the Website belong exclusively to LOVE POLEWEAR or its suppliers of appropriate Content. It is not possible to use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit such content.

The use of data mining, robots or similar tools for the collection and extraction of data on LOVE POLEWEAR as well as the use of LOVE POLEWEAR trademarks or service marks in meta tags is strictly prohibited. You may view and use the Content only for personal information, for shopping and ordering on the website and for no other purpose. The collection, organization and assembly of all the contents of this website belong exclusively to LOVE POLEWEAR. You cannot use the content or compilation of LOVE POLEWEAR in any way that disparages or discredits LOVE POLEWEAR in any way that could cause confusion or violation of any applicable law or regulation. Violators will be prosecuted to the maximum extent permitted by law.

LOVE POLEWEAR recognizes and respects all copyrights and brands. Therefore, any use of television, films, music, film festivals or other names or titles has no connection with LOVE POLEWEAR and are the exclusive property of the copyright or trademark holders.

 

Reviews and comments

Except as otherwise provided elsewhere in these Terms of Use or on the website, anything sent or published by the user on the website and / or provides LOVE POLEWEAR, including, without limitation, ideas, know-how, techniques, questions, reviews, comments and suggestions are and will be treated as non-confidential and non-proprietary, and by submitting or publishing, the user agrees to irrevocably grant entry and all IP rights relating thereto (excluding moral rights as rights of author) to LOVE POLEWEAR at no cost; LOVE POLEWEAR will have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, exhibit, publish, perform, sell, rent, transmit, adapt, create works derived from such consignments by any means and in any form, and to translate, modify, decode, disassemble or decompile the aforementioned. Everything will automatically become the sole and exclusive property of LOVE POLEWEAR and will not be returned to the user and the user agrees not to raise any controversy in relation to any use of the item by LOVE POLEWEAR in the future.

 

The user guarantees that his communications, in whole or in part, are clear and free of any violation of IP rights, disputes or claims of third parties. LOVE POLEWEAR assumes no responsibility for any copyright abuse or other third party rights by the user. It undertakes to defend and compensate LOVE POLEWEAR from any loss caused by the use of the items for any purpose.

In addition to the rights applicable to any of the aforementioned rights, when you as a user post comments or reviews on the Website, you grant LOVE POLEWEAR the right to use the name you send with any reviews, comments or other content, if any, in relation to these reviews, comments or other content.

Do not use a false e-mail address or false credential data or otherwise mislead LOVE POLEWEAR or third parties about the origin of any rights and contributions described above. LOVE POLEWEAR can but is not obliged to remove or modify any Contribution for any reason.

All orders marked as “delivered” by shipping companies are considered to have been delivered. In this case, LOVE POLEWEAR cannot be held responsible for non-delivery.

 

Shipping

All names indicated by customers relating to the recipient, address and people making the payment must be valid. Some countries require the recipient to send their ID or passport to cancel the package or for verification of payments. If the information should be incorrect and prevent any shipment or delivery or customs clearance, we will not be held responsible and will not offer any compensation in such cases. If a delivery fails for any reason and the address sent is the correct address provided by the customer, LOVE POLEWEAR cannot be held responsible if a package is returned to us.

After shipping the order, transportation is the sole responsibility of the third-party logistics company. During this phase, the full ownership of the product belongs to the buyer; all liability and associated risks during transportation are the responsibility of the buyer. Therefore, LOVE POLEWEAR strongly recommends that all customers purchase shipping insurance during checkout. This guarantees that, in case of problems during the delivery process, LOVE POLEWEAR will send the same product free of charge. If the item is not available we will offer you alternative refund options. Orders that do not have shipping insurance will not be LOVE POLEWEAR’s responsibility in the event of problems during the shipping process.

 

Please note that it is necessary to return the goods in accordance with the instructions of our support center no later than 14 days from the day of the communication of the cancellation. You will have to bear the direct cost of returning these goods. You can be held responsible if the value of the returned goods decreases due to the movement of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

 

Customer conduct policy.

Customer satisfaction is our top priority. We strive to solve all customer problems in a professional and friendly way. However, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service members.
Unacceptable behavior towards Customer Service staff or LOVE POLEWEAR itself may, for example, include the following:

– Aggressive, offensive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic or derogatory comments; rudeness; inflammatory statements; oath; and unfounded accusations.
-Make consistently demanding or vexatious complaints despite the issue being fully addressed; similarly, the repetition of complaints persists despite the reasonable and fair solutions offered in accordance with our policiesConsistently demanding or vexatious complaints consistently, despite the fact that the issue has been fully addressed; likewise, repetition of complaints persists despite reasonable and fair solutions offered in accordance with our policies.
– Asking, expecting, or asking staff to violate guidelines set by company policy, e.g. refund amount, timing, special fees, etc .; likewise, seeking an unrealistic result beyond the scope of our policies and procedures. By default, the refund amount cannot exceed the original order amount paid to LOVE POLEWEAR.
– By repeatedly repeating the nature (or focus) of a complaint or the desired result, in part, after a formal response has been provided.- Excessive number of complaints compared to the total purchase value history. For this behavior, complainants can be formally advised and informed of the following:
-Their language is considered offensive, abusive, threatening and totally unacceptable.
-They must refrain from using such language, intimidation and threats.
– There will be no further correspondence exchange on the matter if they persist with this behavior.
– LOVE POLEWEAR reserves the right to no longer accept orders from the customer in the future without further notice.

 

Prices in different currencies

The price of the products sold on the website is based on figures calculated in EURO. (EU €). Prices displayed in other currencies are converted from EURO based on the most current conversion rates. Due to fluctuations in currency values, prices displayed in currencies not denominated in EURO currency on the website, other than the individual product page, may not be the most up to date. The price displayed on a single product page, regardless of the currency denomination, is the current price that you are required to pay to LOVE POLEWEAR, excluding shipping.
LOVE POLEWEAR is not aware of and is not responsible for any additional bank fees or exchange fees charged by the issuing bank or by a third party payment service provider. These taxes are the sole responsibility of the customer and will not be refunded by LOVE POLEWEAR.

 

Link

This website may contain links to other sites on the Internet owned and operated by third parties. The user acknowledges that LOVE POLEWEAR is not responsible for the operation or the content found on or through this site.

 

Disputes

You agree that LOVE POLEWEAR’s legal remedy for any actual or threatened violation of the Terms of Use may be inappropriate and that LOVE POLEWEAR will be entitled to specific benefits or injunctive relief, or both, in addition to any damage that LOVE POLEWEAR could be legally authorized to recover, together with the reasonable costs of any form of dispute resolution, including, without limitation, legal fees.
No right or remedy for LOVE POLEWEAR will be exclusive to any other, both by law and for equity, including, without limitation, compensation for damages, legal fees and legal fees.
No request for LOVE POLEWEAR to waive its rights or remedies pursuant to these Terms of Use implies the obligation to grant similar, future or other exceptions.

 

Privacy right

LOVE POLEWEAR respects customer privacy. Please read our privacy policy here:

 

Privacy Policy

This privacy statement explains how LOVE POLEWEAR collects, uses and discloses your personal information in relation to the functioning of the LOVE POLEWEAR e-commerce platform.

 

What information do we collect?

Personal information is information that can be used to identify you, directly or indirectly. Personal information also includes anonymous information linked to information that can be used to identify you directly or indirectly. Personal information does not include information that has been irreversibly anonymous or aggregated to stop us from identifying you, in combination with other information or anything else.

We will collect and use only the personal information necessary to fulfill our legal obligations and to help us manage our business and provide the requested services.
We collect information when you register on our site, place an order, sign up for our newsletter or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter the following information: name, e-mail address, postal address and telephone number. However, you can also visit our site anonymously.

 

What do we use your information for?

We use the information provided for specific purposes for which the same information was provided to us, as stated at the time of collection and as permitted by law. The information collected can be used in the following ways:

● To personalize your experience (your information helps us to better respond to your personal needs)
● To improve our website and your shopping experience (we continuously strive to improve the offers on our website based on the information and feedback we receive from you)

● Improve customer service (your data helps us respond more effectively to customer service requests and support needs)

• To process transactions, including making payments and delivering purchased products, and to respond to service requests. To administer a competition, special promotions, surveys, activities or other features of the site)

 

To send periodic emails. The email address provided for order processing can be used to send you important information and updates related to your order, as well as occasionally receive company news, updates, information about products or services, etc.

 

Legal requirements for processing personal information

If you are in the European Economic Area (“EEA”), the processing of your personal data will be based on the following: to the extent that we obtain your consent for the processing of your personal data, this processing will be justified on the basis of Article 6 , paragraph 1, lett. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your personal data is necessary for the execution of a contract between you and us or for taking pre-contractual steps on your request, this processing will be based on article 6 (1) of the GDPR on. Where processing is necessary for the fulfillment of a legal obligation, we will process your personal information on the basis of article 6 (1) of the mentioned GDPR. (c), and where processing is necessary for the purposes of our legitimate interests, such processing will be carried out in accordance with article 6 (1) of the mentioned GDPR. (F).

Please note that if you have consented to the processing of personal information, you can withdraw your consent, for example by sending an email to support@lovepolewear.com at any time whose withdrawal will not affect the lawfulness of any previously carried out treatment based on your consent. This withdrawal does not affect the lawfulness of any treatment previously carried out on the basis of the user’s consent.

 

Customer’s rights

We take reasonable steps to ensure that your personal information is accurate, complete and up to date. You have the right to access, correct or delete the personal information we collect. You also have the right to limit or object, at any time, to the subsequent processing of your personal data. You have the right to receive your personal information in a structured and standard format and, where technically possible, the right to transmit your personal information directly to third parties. You can lodge a complaint with the competent data protection authority regarding the processing of your personal data.
To protect the privacy and security of your personal information, we may ask you for additional information to allow us to confirm your identity and the right to access that information, as well as to search for and provide you with the personal information we hold. There are cases where applicable laws or regulatory requirements allow or prevent us from providing or deleting some or all of the personal information we hold.

 

You can send an email to Support@lovepolewear.com to exercise your rights. We will respond to the request in a reasonable time. We will take all the measures available to us to ensure that your personal data is correct and updated.

 

 

How do we protect your data?

You are responsible for the security and correctness of your username and password on LOVE POLEWEAR. We recommend that you choose a complex password and change it frequently. Please do not use the same login data (email and password) on multiple websites.

Having said that, we implement a number of security measures including offering a secure server. All the sensitive credit information provided is transmitted via the Secure Socket Layer (SSL) technology and therefore encrypted in our payment database of the gateway suppliers only to be accessible by authorized personnel with special access rights to these systems, and are required to keep information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) will not be stored on our servers.

Our servers and our website are subject to daily security scans and fully verified externally by Symantec’s McAfee Secure, to ensure complete online protection.

 

 

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you have specified it in your settings). This allows sites or service systems to recognize the browser and acquire and remember certain information.

We use cookies to help us remember and process items in the shopping cart, understand and save preferences for future visits and compile aggregate data on site traffic and site interaction so that we can offer better experiences and tools in the future.

We may enter into a contract with third-party service providers to help us better understand who uses our site. However, these service providers are not authorized to use the information collected on our behalf except to help us conduct and improve our business directly. We use, for example, Google Analytics, a web analysis service provided by Google, Inc. (“Google”) to help us better understand how users interact with our website. Google Analytics uses cookies to collect information on the use of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports reveal website trends without identifying individual visitors. The information generated by the Google cookie on the use of our website (including your IP address) may be transmitted and stored by Google on servers in the United States. Google may also transfer this information to third parties where required by law or where such third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.
In some pages of our website, third parties that provide applications through our website can set their own cookies in order to provide services, track the success of their applications or customize applications on behalf of the user. For example, when you share content using a social media sharing button like Facebook or Twitter, the social network that created the button will record the action. Due to the functioning of cookies, we cannot access these cookies nor can third parties access the data in the cookies used by us.

If you prefer, you can choose that your computer warns you every time a cookie is sent, or you can choose to disable all cookies through your browser settings. Like most websites, if you disable cookies, some of our services may not work properly. However, it will still be possible to place orders by contacting customer service at support @ LOVE POLEWEAR.com.

 

Do we provide information to third parties?

We do not sell, exchange or transfer personal information and data to third parties. Excluding trusted third parties who assist us in operating our website, conducting our business, making payments, delivering products or services purchased, sending you information or updates or providing assistance, provided that these parties undertake to keep this information confidential. We may also disclose your information when we believe it is in accordance with the law, in accordance with the site’s policies or to protect our rights or those of others, property or security.

 

How long do we keep your information?

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or allowed for taxes, accounting or other applicable laws.

 

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party websites may have separate and independent privacy policies. Therefore, we have no responsibility for the content and activities of these linked sites. Nonetheless, we always try to protect the integrity of our site and welcome any feedback in relation to these other sites.

 

Terms and conditions.

Please also visit our Terms and Conditions section which establishes use, disclaimers and limitations of liability governing the use of our website

 

Changes to our privacy policy

If we decide to change our privacy policy, we will post these changes on this page and / or update the modification date of the privacy policy below.

 

Contact

If you wish to exercise any of your rights listed above, or if you have a question or complaint relating to our policy, for example on how your personal information is processed, please contact us by e-mail: Support@lovepolewear.com .